Return & Refund Policy
We stand by our products and are committed to your satisfaction. Here's our promise to you.
Conditions for a Return
We accept returns only if the item you received meets one of the following conditions:
- The item is damaged during shipping or has a manufacturing defect.
- The item is incorrect and does not match the product you ordered.
- The item is not working correctly as described.
Return Timeframe: You must notify us within 3 days of receiving your parcel.
What We Don't Cover
We do not accept returns or provide refunds if you have simply changed your mind about a product. We encourage you to review your order carefully before purchasing.
Our Full Refund Promise
We stand by the quality of our products and want you to shop with complete confidence. Once your return is approved and we receive the returned item, we will process your refund. Our commitment to you is a complete and hassle-free refund:
- Full Refund Amount: We will refund the entire amount of your order, including the original delivery charges and any Cash on Delivery (COD) fees paid.
- Return Shipping Covered: We will also reimburse you for the courier charges you incur to send the product back to us. Your refund will be a full, no-cost-to-you transaction.
The refund will be processed through a mutually agreed-upon method, such as a bank transfer or mobile wallet.
How to Initiate a Return
To initiate a return for a damaged, incorrect, or faulty item, please contact our customer service team with your order number and clear photos or a video showing the issue. We will guide you through the next steps.